Shipping Policy

Effective Date: August 5, 2023

At Pet Movers, we understand that your pets are precious family members, and their safety and comfort during transportation are of utmost importance to us. This Shipping Policy outlines the guidelines and procedures we follow to ensure a seamless and stress-free experience for both you and your beloved pets. By using our pet transportation services, you agree to comply with the terms stated herein.

Booking and Scheduling:
1.1. Bookings can be made through our website or by contacting our customer service team.
1.2. We recommend making reservations well in advance to secure the preferred dates and routes.
1.3. The customer is responsible for providing accurate and up-to-date information about the pets being transported, including health records, vaccinations, and special care instructions.

Transport Methods:
2.1. We offer both ground and air transportation options, depending on the distance and destination.
2.2. Our transportation methods are designed to prioritize your pets’ comfort and safety during transit.

Pet Preparation:
3.1. The customer must ensure that their pets are healthy and fit for travel. A pre-travel health check may be required for certain journeys.
3.2. Pets should be appropriately crate-trained before travel to minimize stress during transportation.
3.3. All necessary pet supplies, such as food, water, and medications, should be provided by the customer.

Crate Requirements:
4.1. We follow international and industry standards for pet crates, ensuring they provide ample space, ventilation, and security during transportation.
4.2. The customer is responsible for providing an approved crate that meets the required specifications for their pet.

Handling and Care:
5.1. Our staff is trained to handle pets with care and compassion.
5.2. We provide regular water breaks and rest stops during ground transportation.
5.3. For air travel, our team ensures that the pets are kept in a climate-controlled environment with suitable conditions for their well-being.

Documentation:
6.1. The customer must provide all necessary documentation required for transporting pets across borders or states.
6.2. We assist customers in preparing the relevant paperwork, such as health certificates and import/export permits.

Delays and Changes:
7.1. While we strive to adhere to the agreed-upon schedule, unexpected delays may occur due to factors beyond our control, such as weather or travel restrictions.
7.2. In the event of any schedule changes, we will inform the customer promptly and work towards finding the best possible solution.

Fees and Payments:
8.1. The customer agrees to pay the transportation fees as per the agreed-upon terms during booking.
8.2. Additional charges may apply for special services, custom crate requirements, or documentation assistance.
8.3. Payment methods and terms will be communicated during the booking process.

Cancellations and Refunds:
9.1. Cancellations must be made within the specified timeframe to be eligible for a refund.
9.2. Refund policies will be outlined during the booking process.

Insurance:
10.1. We offer optional pet transportation insurance for added protection during transit. Details will be provided during booking.

Feedback and Support:
11.1. We welcome customer feedback and strive to improve our services continually.
11.2. For any questions, concerns, or assistance, our customer support team is available to help.

Note: This shipping policy is subject to change, and any updates will be posted on our website. Customers are encouraged to review the policy periodically.

By using Pet Movers pet transportation services, you acknowledge that you have read and agreed to the terms and conditions outlined in this Shipping Policy.

Pet Movers